Zoho Desk
Turn support tickets into customer satisfaction, streamline service across channels, and empower your team with powerful tools for communication, insights, and automation.
What is ZohoDesk?
Zoho Desk is a modern help desk & customer support platform that centralizes all customer communications via email, chat, phone, social media, web forms into a unified interface. With built-in AI, customizable workflows, self-service portals, and real-time analytics, Zoho Desk helps support teams resolve issues faster, delight customers, and scale with confidence.
Why Zoho Desk?
- Give your customers omnichannel support (email, live chat, social, phone) all from one dashboard.
- Automate repetitive tasks: tickets auto-assignment, SLA management, escalation rules, etc.
- Use AI to improve responses: sentiment analysis, suggested replies, auto-tagging, anomaly detection.
- Empower customers with self-service: knowledge bases, branded help centres, guided conversations.
- Gain deep insights into team performance with dashboards, reports, and metrics like time tracking, customer satisfaction and service level compliance.
Our Zoho Desk
Services
We provide end-to-end Zoho Desk consulting & implementation services:
Support Strategy & Discovery
We assess your current support process, goals, and communication channels to design a Zoho Desk model that fits your business.
Configuration & Setup
Set up channels, SLAs, roles, and templates to align Zoho Desk with your workflows.
Automation & AI-Enhancement
Enable smart workflows, auto-assignments, and AI tools like sentiment analysis and suggested replies.
Self-Service Portal & Knowledge Base
Create a branded help center with FAQs and articles to reduce incoming tickets.
Integration & Data Migration
Connect Zoho Desk with CRM, telephony, or eCommerce tools and migrate historical data seamlessly.
Support Monitoring & Optimization
Track performance, gather feedback, and refine workflows for ongoing improvement.
Our Implementation Approach
Discovery & Blueprint
We do workshops to map current support workflows, ticket volumes, channels, and pain points. We draft a blueprint of Zoho Desk setup, SLAs, roles, and KPIs.
Build & Integrate
We configure Zoho Desk, set up automations, integrate all support channels, migrate data, and customize templates & help center.
Launch & Optimize
Train the team, rollout Zoho Desk, monitor performance, gather feedback, refine workflows, dashboards, and optimize agent usage for better productivity.
Start Your Journey Today
Your business deserves a smarter way to work. With us, you’ll get expert guidance, customize implementation, and long-term support to unlock the full power of Zoho One.
