MH Logistics Case Study 03
Executive Summary
MH Logistics, a leading logistics company based in the U.S., provides comprehensive shipping and freight services to clients across various industries. As the company expanded, they faced increasing challenges with managing documentation and ensuring smooth communication between drivers, warehouses, and shipping companies. To address these operational inefficiencies, MH Logistics partnered with ZillTech to implement a comprehensive CRM system with automated document generation through Zoho Writer, streamlining their document handling process.
Challenge
MH Logistics was struggling with manual processes that were inefficient and time-consuming. The key issue was the creation and distribution of critical documents such as shipment details, delivery instructions, and contracts, which involved gathering data from various sources within the company’s CRM system. These documents had to be sent to multiple parties, including drivers, warehouses, and shipping companies, which resulted in delays and miscommunication. The company needed a solution to automate the generation and distribution of documents to ensure faster processing times, accurate information, and smooth communication between all stakeholders involved in their logistics operations.
Implementation
ZillTech implemented a customized CRM solution for MH Logistics, designed to automate the process of document creation using Zoho Writer. The system was integrated with multiple CRM modules to gather data in real-time and automate document generation with the press of a button. Using Deluge scripting, ZillTech enabled MH Logistics to generate key documents such as delivery instructions, contracts, and shipment summaries directly from their CRM system. When a user pressed a custom button, the system would automatically pull the required data from relevant modules and generate a fully formatted document in Zoho Writer. The document was then attached to the respective records within the CRM and automatically sent via email to the designated recipients, including drivers, warehouses, and shipping companies. The automation ensured that every party involved in the logistics chain received the correct documentation on time, streamlining communication and improving overall efficiency.
Results
The automated document generation system significantly reduced the time and effort required to create and distribute essential logistics documents. By centralizing the document handling process within Zoho CRM and integrating it with Zoho Writer, MH Logistics achieved greater accuracy in document generation and improved communication across its operations.
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